FAQs

Shipping Information

All orders are processed and packaged in 1-2 business days. Estimated delivery time varies by destination. All packages will be shipped from our office in California

All items will be shipped in 1-3 business days by priority USPS within United States with Tracking (We do not ship to P O Boxes).

All items outside of USA will be shipped in 6-10 business days dependent on the shipping selected during checkout. Please note that all international orders are subject to custom fees in the destination country which may result in additional charge and/or delay for delivery. We will not be able to monitor, or be responsible for the same.

Please let me know if its a gift and i will gladly add a Gift Note with your message. Please send me the details on the note with your name and order number at minedjewels@gmail.com with your order number and name.

Easy Returns & Exchanges

All products are checked for quality once again before they are packed but in case you want to return any item, I gladly accept returns with a full refund of the ticket price of the product. Please make sure the tags are intact.

Contact me within: 2 days of delivery

Ship items back within: 3 days of delivery

Please contact me if you have any problems with your order at minedjewels@gmail.com and i will get back to you.

I can't accept returns for Custom or personalized orders 

    Privacy Policy

    Mined Jewels protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. 

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.